Appointments

We operate an appointment system for all doctors and nurses at the practice. We do not operate a walk-in service. 

If you do not have access to the internet, please call our friendly reception team who will assist you with filling the form in.

If you are experiencing breathing difficulties, chest pain or have any life threatening symptoms than please call 999 immediately.  

Medical Students

Sometimes we have medical students at the practice.  We would always ask for your permission to listen in/site in to your appointment first and if you do not wish to have them present it is fine to tell us.   

Home Visits

If possible please try to telephone reception on 0121 465 8314 before 10:00 if you require a home visit. Further information about symptoms may be asked for by our receptionist to enable the doctor to determine the priority and timing of the visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

If you have a positive pregnancy test you can now make your own online self-referral for your maternity care, without needing to see a doctor or nurse at the practice.

Our practice is now registered and listed on the online referral portal, so all you need to do to refer for your maternity care is visit the secure link below and provide the information requested. You’ll need your NHS number and the name of the practice, with which you must be registered.

The information you provide will be used to process your referral by both the community maternity team assigned to our practice and the booking office of your chosen hospital within Birmingham and Solihull. A copy of your referral will also be shared with us, your GP Practice, for information.

Click on this link or type into your browser using your mobile phone or digital device (laptop/ computer) https://www.pregnotes.net/SelfReferral/BUMP - it’s quick and easy and will just take a few minutes. This link can also be used to refer a pregnancy on behalf of someone else, providing you have her consent.

IMPORTANT: You need to search for the GP practice site by the POSTCODE in the drop-down list to complete your SPA portal referral. Your referral can only be processed based on the information you provide and can delay your care if incorrect information is provided.

You’ll be able to select a first, second and third preferred choice of hospitals to provide your care and for the birth of your baby; we have a number of birthing facilities:

If you would like to refer to any other hospital then please speak with your community midwife at your first ante-natal booking appointment or contact your GP.

The community midwifery team assigned to your GP Practice will contact you, please allow up to 7-10 working days for your referral to be processed, however if you do not hear from the team, within this period, please contact the midwife directly via the details listed below:

Community Midwife contact details:

Charlotte Road Team: 0121 444 4758  Mon-Friday 9-10am. 4-5pm.

One of the team members will contact you once your referral is processed. If you have any technical problems using the web address, please email project.bump@nhs.net